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  • Events Terms & Conditions and Cancellation Policy

Terms & Conditions

1. Contract

1.1 The terms of these terms and conditions constitute a legally binding contract ("the Contract") between you, the client, and HFW Interactive Ltd (River Cottage)

2. The Course

2.1 All events should be attended on a punctual basis unless prevented by occurrences which are beyond your reasonable control.

2.2 You must comply with all rules and regulations issued by River Cottage from time to time.

2.3 River cottage will be entitled to change the timing and/or content of any course and to substitute any teacher at any time.

3. Fees and refunds and client cancellation

Travel Insurance is strongly recommended:

We strongly recommend taking out appropriate travel insurance to cover you in the event that you cannot make your course. For example weather, illness, family bereavement.
Click here to book travel insurance from our recommended insurance partner

3.1 all amounts payable must be received before commencement of the event.

3.2 Cancellation of the event by you: (if you have booked accommodation for an event during August 2010 - the same cancellation policy applies)

Less than one week before the event – no refund or transfer

More than one week but less than four weeks before the event – if possible the places/event will    be    released for sale and if re-sold River Cottage will issue vouchers or a transfer to another course of the same value. An administration fee of £25 will be charged.

More than four weeks notice but less than sixteen weeks notice – River Cottage will transfer you to another course of the same value. An administration fee of £25 will be charged.

More than sixteen weeks – River Cottage gives you the option of transferring your event at no extra charge, or refunding the amount paid in full, less a £25 administration fee.  

3.3 Friends or family are able to attend in your place providing River Cottage has had details 24hrs before the event begins. As our administrative hours are Monday-Friday 9am -5.30pm this timelines applies within those hours. You will need to provide us with the names, dietary requirements & contact number of anyone attending in your place. River Cottage does not accept tickets which have been resold through other official ticket-selling websites.

3.4 In the event of an illness (or family illness) preventing your attendance or the attendance of the party as a whole, River Cottage will require documentary evidence, in order to decide, at its discretion where it can be flexible with the cancellation policy.

3.5 Tickets bought as gifts carry the same cancellation policy.

3.6  River Cottage will be entitled to cancel any event at any time subject to the repayment of any amounts received from you in respect of the event or the part of the event which has been cancelled.

3.7   Our cancellation policy for our  Four Days at Park Farm  course is different from above. Please refer to the detail below

v Before you book your place, please double check your availability and dates.
v If you are unable to attend, a friend or family can attend in your place.
v We would only be able to transfer your ticket to another date for the course, if the ticket is re-purchased immediately. We do keep a cancellation list and of course, will help you in every way possible to resell your place.
v If there isn’t another suitable date for you to attend and we agree to transfer you, we can issue you gift vouchers for the full amount.
v We would only be able to refund you, if the ticket is re-purchased immediately.
v We advise you to take out insurance to cover your place, in case you are unable to attend for any reason including illness.

Cancellations more than 60 days from of the start of your course:

This means that you may request a change of course dates up to 60 days from the start of the course and we will happily transfer you to another date, or course, subject to availability.

You may also request a refund up to 60 days of the start of the course you have booked.

Cancellations within 60 days of the start of your course:

Most bookings for courses at River Cottage HQ are made many months in advance. It is therefore hard for us to resell any places within 60 days of the start of the course date, and any cancellations within this time can result in lost revenue that affect the ability of the Cookery School to deliver quality courses.

If you cancel your booking within 60 days of the start of your cookery course we will help, with the aid of our cancellation list, to resell the place. You can of course decide to send a friend or family member in your place. If we cannot resell your ticket up to 1 week before the course begins, you will forfeit any course fees and accommodation associated with your booking.

Some banks and credit cards automatically give you travel insurance cover. We recommend that you check with your provider before booking with us.

Travel Insurance is strongly recommended:

We strongly recommend taking out appropriate travel insurance to cover you in the event that you cannot make your course. For example weather, illness, family bereavement.
Click here to book travel insurance from our recommended insurance partner

4. Your Conduct

4.1 If River Cottage considers that you have behaved in an unacceptable manner, River Cottage will be entitled to require you to leave the event.

5. Liability

6.1 You are advised not to bring any items of special value onto River Cottage premises. River Cottage will not accept responsibility for the loss of any personal possessions.

6.2 River Cottage will not be liable for any loss suffered by you which is indirect, special or consequential.

6.3 River Cottage will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of River Cottage.

7. General

7.1 No failure or delay by River Cottage in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.

7.2 The Contract shall be governed by English law.

 8. Insurance

8.1 You are advised to take out insurance against loss of fees through illness, personal accident or failure to attend for any reason.