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  • Events Terms & Conditions and Cancellation Policy

 

Terms & Conditions

1. Contract

1.1 The terms of these terms and conditions constitute a legally binding contract ("the Contract") between you, the client, and HFW Interactive Ltd (River Cottage)

2. The Course

2.1 All events should be attended on a punctual basis unless prevented by occurrences which are beyond your reasonable control.

2.2 You must comply with all rules and regulations issued by River Cottage from time to time.

2.3 River cottage will be entitled to change the timing and/or content of any course and to substitute any teacher at any time.

3. Fees and refunds and client cancellation

3.1 all amounts payable must be received before commencement of the event.

3.2 Cancellation of the event by you:

            Less than one week before the event – no refund or transfer

            More than one week but less than four weeks before the event – if possible the      places/event will be released for sale and if re-sold River Cottage will issue vouchers or a          transfer to another course of the same value. An administration fee of £25 will be charged.

 

            More than four weeks notice but less than sixteen weeks notice – River Cottage will          transfer you to another course of the same value. An administration fee of £25 will be       charged.

            More than sixteen weeks – River Cottage gives you the option of transferring your event             at no extra charge, or refunding the amount paid in full, less a £25 administration fee.  

3.3 Friends or family are able to attend in your place providing River Cottage has had details 24hrs before the event begins. As our administrative hours are Monday-Friday 9am -5.30pm this timelines applies within those hours. You will need to provide us with the names, dietary requirements & contact number of anyone attending in your place. River Cottage does not accept tickets which have been resold through other official ticket-selling websites.

3.4 In the event of an illness (or family illness) preventing your attendance or the attendance of the party as a whole, River Cottage will require documentary evidence, in order to decide, at its discretion where it can be flexible with the cancellation policy.

3.5 Tickets bought as gifts carry the same cancellation policy.

3.6  River Cottage will be entitled to cancel any event at any time subject to the repayment of any amounts received from you in respect of the event or the part of the event which has been cancelled.

 4. Your Conduct

4.1 If River Cottage considers that you have behaved in an unacceptable manner, River Cottage will be entitled to require you to leave the event.

5. Liability

6.1 You are advised not to bring any items of special value onto River Cottage premises. River Cottage will not accept responsibility for the loss of any personal possessions.

6.2 River Cottage will not be liable for any loss suffered by you which is indirect, special or consequential.

6.3 River Cottage will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of River Cottage.

7. General

7.1 No failure or delay by River Cottage in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.

7.2 The Contract shall be governed by English law.

 8. Insurance

8.1 You are advised to take out insurance against loss of fees through illness, personal accident or failure to attend for any reason.