Events Administrator

We’re looking for a friendly and passionate person to join our Events team. The River Cottage organic smallholding is the base for our Cookery School, unique dining experiences, B&B accommodation, weddings and private events. As the Events Administrator, you’ll be the first point of contact for guests contacting River Cottage and will be able to confidently provide excellent customer service and support to guests looking to join us in this Area of Outstanding Natural Beauty. You’ll be a key member of the team providing essential administration and co-ordination support for the River Cottage events team.

Job Title Events Administrator

Reporting to Head of Events

Location Remote and River Cottage HQ

Job Type Permanent, 32 hours per week, across 4 or 5 days (one day per week to be a weekend day)

Salary £25,500 pro rata (£20,400 based on 32 hours)

Key responsibilities:

• To fully understand the River Cottage ethos/brand and enthusiastically share this knowledge with guests.

• To have an in-depth knowledge of courses, events and other services offered to enable you to communicate effectively with guests.

• Answer the phone and emails, providing excellent customer service by assisting with queries and bookings.

• To ensure all event paperwork is accurate and delivered to the operational team on time, including but not limited to all sign in sheets and printed packs.

• To collate recipes from each course and format these into the relevant template, proof reading and editing where necessary.

• Effectively receive and welcome guest feedback and communicate this with the management team effectively.

• Complete weekly reports, including but not limited to feedback, accommodation and events reports.

About our ideal candidate:

• You’re a confident and friendly person

• You take pride in providing fantastic customer service

• You have a great telephone manner and interpersonal communication skills

• You’re proficient in Microsoft Office (specifically Excel and Word)

• You’re efficient and organised

• You’re passionate about sustainability and great food

• You’re confident in managing unusual and sometimes difficult enquiries

• You’re eager to get involved with all sorts of tasks in a multi-faceted business

• You’re happy to work individually as well as within a team.

• You have a valid driving licence

If you like what you have read so far then send your CV and covering letter to us at careers@rivercottage.net & we’ll be in touch soon…

River Cottage Mission Statement:

To teach and inspire people to grow, source and cook food in ways that enhance their lives, increase their well-being, and connect them more closely to natural, sustainable, and ethical sources of food.

Company Ethos:

To do all the above in a company guided by principles that are ethical, sustainable, and respectful. To look after our team in a way that is nurturing and that helps to further their life goals.