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E-Store Terms and conditions

Date of posting: 13.03.15

1. Introduction

1.1. Welcome to the River Cottage E-Store, currently located at www.rivercottage.net (“Site”), which is a website provided by River Cottage Ltd (referred to as “RCL” “we”, “our” or “us” as applicable). You can find our company information and a link to our contact details at the end of this Introduction.

1.2. We provide an e-store from which users can order tickets to River Cottage events and cookery courses, membership, gift vouchers and other goods and services (“Products”) as well as making reservations at River Cottage Canteens.

1.3. These terms and conditions together with our Cancellation Policy, Privacy Policy and Cookie Policy (“Terms”) govern your use of the Site, the orders you place on the Site and any content that we make available to you via the Site.

1.4. Although the River Cottage Community website located at community.rivercottage.net/forum/ may be accessible from the Site, that website is provided by us as a separate service and consequently different terms will govern your access, use and contributions to that website. If you wish to visit and/or use the River Cottage Community website, please read the River Cottage Community Terms and Conditions before doing so.

1.5. Please read these Terms carefully before you start to use the Site, as they will apply to your use of the Site. We recommend that you print or save a copy of these Terms for future reference.

1.6. By using this Site, regardless of whether or not you register an account or choose to place an order, you confirm that you accept these Terms and that you agree to comply with them. If you do not wish to be bound by what you read, you should not access, use or place an order using the Site.

1.7. If you have any queries or concerns regarding these Terms, please contact us at events@rivercottage.net or by using our contact details on the Contact Us page.

2. Using this site

2.1. You are free to browse the Site as a visitor, place orders or make a reservation at a River Cottage Canteen without creating an account with us. However, to obtain the benefit of the features of the Site (e.g. to apply your membership discount to your orders or conveniently access your order history), you will need to create an account by registering with the Site.

2.2 Please note that River Cottage E-Store and River Cottage Community accounts are separate, requiring separate registrations and you will be unable to login to the River Cottage Community using your E-Store access details.

3. Your privacy and use of cookies

3.1. We take your privacy very seriously. Please read our Privacy Policy to see how we use your personal information.

3.2. Like many online services we use a feature called a 'Cookie', which is a small data file that is sent to your browser from a web server and stored on your device's hard drive. References in these Terms to ‘cookies’ also include other means of automatically accessing or storing information on your device. By agreeing to these Terms, you are providing your consent for us to use cookies in the ways described in our Cookie Policy however, you may delete any of these cookies at any time if you wish. Please see our Cookie Policy for detailed information on the types of cookies we use on the Site, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

4. Creating an account

4.1. When you create an account with us you will be asked to accept the terms and, on doing so, you will be deemed to have consented to and will be bound by these Terms.

4.2. You must be 18 years of age or over to create an account, place an order or to book a table using the Site.

5. Your account

5.1. You must ensure that all the information you provide when you create an account is true, accurate, current and complete in all respects.

5.2. You must notify us immediately of any change to any of the information you have previously given us by updating your information in your profile by visiting the ‘Update my details’ page in the “My Account” section of the Site.

5.3. Your account is for your personal use only. Please do not share your account details with any other person or leave your device unattended whilst logged into the Site as you will be held responsible for all activities that occur under your password or account (with or without your knowledge) as a result of doing so. By creating an account on the Site, you confirm that you will treat your login details as confidential. If you have any concerns regarding your login details or become aware of any misuse or unauthorised use then you must inform us immediately by contacting us at events@rivercottage.net.

5.4. If you have, or we have justifiable reason to believe that you have, breached, or will breach these Terms, we may refuse to accept any orders you place and/or suspend or terminate your registration and/or access to the Site. If you disagree with a decision made by us in this regard, you should send an email to events@rivercottage.net. The termination or suspension of an account shall apply to any and all user accounts that may have been used by a user.

5.5. You can close your account at any time as long as you do not have any outstanding orders. Please contact events@rivercottage.net if you wish to do so.

5.6. We reserve the right to delete your account and any personal data or other information associated with your use of the Site if there is no activity on your account for more than 36 consecutive months.

6. Our content

6.1. Our content includes the pages on the Site and any information or other material found on or via the Site, including text, databases, graphics, images, videos, software and all other features on the Site.

6.2. We make the Site, our content available through the Site for your personal, non-commercial use only. You may view the Site’s pages and content online. You may print copies of these Terms and may, where necessary print one copy of any other individual pages of the Site on paper (but not photocopy them), in each case for your personal, non-commercial use only, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, permanently store or distribute or use any of the content on the Site other than as expressly permitted under these Terms without our prior written consent.

6.3. You are not in any circumstances permitted to:

  • Make commercial use of any content on this Site;
  • Adapt, vary, edit, modify, translate or transpose, in part or in whole, any of the content on the Site;
  • Scrape, harvest, retrieve or otherwise gather by electronic means any data or other content from the Site whether through the use of bots, crawlers, robots, spiders, automatic devices, programs or otherwise;
  • Use the content to compile a database of, or re-create the whole or substantial part of the content by making repeated and systematic copies of insubstantial parts of, any of the content;
  • Alter, modify or circumvent or attempt to circumvent, any copy protection and/or digital rights management measures within the Site or its content;
  • Knowingly permit a minor or any person other than you to access, view or otherwise use the Site or its content;
  • Use the Site or its content for any illegal purpose;
  • Interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site;
  • Place a link on any website to any page, item(s) of content or other part of the Site except as permitted under paragraph 17, Links); or
  • Remove, obscure or otherwise tamper with any copyright and proprietary notices that relate to or are contained within the content.

7. General terms relating to all prize competitions on the site

7.1. From time to time we may promote competitions on the Site. Please see our Prize Competitions – General Terms and Conditions for the general terms that govern all prize competitions we promote on the Site. We will set out any additional terms that specifically relate to a particular prize competition on a page of the Site or in an email newsletter relating to that competition.

8. Third party products and services available from the site

8.1. Certain products and services available through the Site are provided via ‘webstore(s)’ or other portals operated by a third party such as Amazon or Opentable. If the products or services available via the Site are made available through such portals, this will be indicated clearly on the Site, for example by stating “powered by Amazon.co.uk”.

8.2. Although some features of these portals may be integrated and therefore presented to you as part of our Site, please note that any order or booking you submit using such portals will be fulfilled by the relevant third party service provider. Your contract for those orders and bookings will therefore be made directly with that third party and its terms and conditions and privacy policy and not ours will apply to the sale of those products or services and the personal information you provide to that third party.

8.3. For further information about the third party operators that are affiliated with our Site, please see paragraph 4, Information Sharing and Disclosure in our Privacy Policy.

9. Purchasing products from us on the site

Eligibility

9.1. To be eligible to order Products from us you must be over 18 years of age.

9.2. If you are placing an order from the Site you must:

9.2.1 provide your real name, phone number, email address, payment details including invoice address and other requested information;

9.2.2. where applicable, stipulate a delivery address to which we can send your ordered Products and/or any documentation relating to your order. Please note that PO box numbers, hotels and other temporary accommodation addresses are not acceptable; and

9.2.3. possess a valid credit or debit card issued by a bank acceptable to us.

Making a contract online

9.3. Your order is an offer to buy from us. When you are placing an order, the following steps have to take place before a contract is made between us:

  • After adding the Products you wish to purchase to your ‘Shopping Basket’ and signing into/creating your account, you place your order for your product(s) on the Site by pressing the ‘Confirm and pay’ button at the end of the check-out process. Before placing your order, the check-out process will give you the opportunity to review and, if necessary, make amendments to the contents of your Shopping Basket;
  • You will see an on-screen acknowledgement of your order. You will receive a receipt for your payment and an email confirming your order for each Product shortly after we receive payment from you (“Confirmation Email”);
  • We accept your order for a Product at the time you receive the Confirmation Email for that Product. Accordingly, nothing that we say or do will amount to any acceptance of your offer until you receive the applicable Confirmation Email, at which point a contract will be made between us unless, prior to your receipt of the Confirmation Email, we have notified you that we do not accept your order (see paragraph 9.4 Refusal of an Order).

Refusal of an Order

9.4. We may decline your order for any reason, in which case you will receive an email telling you so. If the reason for declining your order is because we cannot obtain authorisation of your payment details for any reason, then we may invite you to pay by another method.

Prices and Payment

9.5. The prices of the Products will be as quoted on the Site from time to time. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered into the system. However, if we discover an error in the price of Product(s) you ordered, please see paragraph 9.13 for what happens in this event.

9.6. Prices for your Products may change from time to time, but changes will not affect any order which we have confirmed with a Confirmation Email.

9.7. The prices for Products that we quote on the Site are inclusive of VAT and exclude the cost of delivery to you (where applicable). When ordering via the Site, you will find the total cost of your order in your ‘Shopping Basket’ and also be given an opportunity to review and amend your Shopping Basket before you submit your order.

9.8. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Product(s) in full before the change in VAT takes effect.

9.9. The price of a Product does not include delivery charges. Our delivery charges are as quoted on the Site from time to time. To check the relevant delivery charges, please refer to our Delivery Information page.

9.10. We currently accept payment for Products by the following credit/debit cards Visa, Mastercard, Maestro and Solo. When placing your order, you confirm that the card that you use to make payment to us is yours and that you have authority to use that payment card.

9.11. We take payment from your card once your details have been processed, subject to card authorisation. In the event that we are unable to supply the Product(s), we will let you know as soon as possible. We will give you a full refund if we have already taken payment for the product.

9.12. Payment for the Products and all applicable delivery charges is in advance. We do not charge you for the Products until we dispatch your order.

9.13. Although we try very hard to ensure that all information on this website is accurate, occasionally errors may occur. If we discover an error in the description of a Product that you have ordered, we will let you know and ask whether you wish to continue with your order or cancel it. Where the Product's correct price at the time of purchase is less than the price stated on the Site, we will charge the lower amount when dispatching the Products to you. Where the Product's correct price is higher than the price stated on the Site, and the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Products to you at the incorrect (lower) price. We will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct (higher) price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Nothing in this paragraph 9.13 shall affect your statutory rights. Please see further paragraph 20.3 regarding your rights as a consumer.

10. Delivery

Where we deliver

10.1. We deliver to the countries listed on this page. However there are restrictions on some Products for certain international delivery destinations, so please read the information in the booking process carefully before ordering any Products.

10.2. If you order Products from the Site for delivery to one of the international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

10.3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

10.4. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

10.5. Delivery charges do not apply to purchases of River Cottage cookery courses or electronic gift vouchers (i.e. where you have opted to receive an email with the electronic gift voucher code only).

How and when we deliver

10.6. Where applicable, purchased Products will be delivered by Royal Mail or another reputable carrier on their standard days of business during their normal posting hours.

10.7. We make every effort to dispatch products within the estimated timescales; however delays occasionally occur due to unforeseen circumstances. If we have to delay dispatch or cancel the delivery of an order for any reason, we will try to notify you by email or via the Site as soon as we are able. We will not be liable for any delay or failure to dispatch or deliver the products within the estimated timescales. If we are unable to deliver any items within thirty (30) days of the date that you place your order (or, if ordering a gift, the date we agree for delivery), you may choose to cancel your order for those items (please refer to our Cancellation policy for further details). For more information on delivery timescales please visit the Service Information page.

10.9 Product returns

The terms in this section only apply to physical products purchased from our gift shop, they don't apply to vouchers, memberships and e-tickets for cookery courses or dining events.

10.9.1 You may want to return or change some of the items in your order. We understand this and we’ve tried to make the process as simple as possible for you. You have 28 days from the day of receipt to return any item to our fulfilment company, Advanced Card Bureau, Unit 1c, Gore Cross Business Park, Corbin Way, Bridport, Dorset DT6 3UX, for refund, exchange or a credit note after you have received your order.

10.9.2 Each item must be returned as new with tags attached and in its original packaging.

10.9.3 River Cottage cannot accept returns which have been used. Any returns that are not new, clean and undamaged will be sent back to the customer at their cost. This does not affect your statutory rights.

10.9.4 Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse.

10.9.5 To make a return, you need to: fill in the returns form that was included in your order, check that your phone number, email and address are included on the returns form, enclose the original receipt, either email or invoice, package each item carefully, including tags and original boxes, and use the returns packaging included with your order. 

Send your returns to this address:

Advanced Card Bureau, Unit 1c, Gore Cross Business Park, Corbin Way, Bridport, Dorset DT6 3UX.

10.9.6 We recommend that you post the parcel at a Post Office so that you receive proof of postage and can track the parcel.

10.9.7  If you require a refund on your product, we will credit the original purchaser’s card for the amount that you paid minus postage costs. Refunds will be made within 28 days of the date that we receive your returned package.

11. Cancelling your order

11.1 Please see our Cancellation policy for the terms and conditions relating to the cancellation of orders of Products from this Site.

12. Reserving a table at a River Cottage canteen

12.1 You do not need to create an account to reserve a table at a River Cottage Canteen. Table bookings can be made using the third party ‘Opentable’ service which is integrated into the Site or by phone using the individual Canteen contact numbers provided under the Canteens section. Please note that our affiliated company River Cottage Stores Limited owns and operates the River Cottage Canteens and any bookings will be subject to its terms and those of the Opentable.co.uk User Agreement.

13. River Cottage events and cookery school

13.1. We must receive payment in full from you and you must receive a Confirmation Email from us confirming your order before you or any of your party can attend an event or cookery course.

13.2. All members in your party must be punctual to all events and cookery courses. We may refuse you or a member of your party entry to an event or cookery course if you or a member of your party is late. We reserve the right to only admit members of your party whose names you provided as attendees when you placed your order.

13.3. You are advised not to bring any items of special or high value onto River Cottage premises. We do not accept responsibility for damage to or the loss of any personal possessions.

13.4. You and other attendees for whom you have ordered will be provided with our health and safety rules and other information by email before the event or cookery course. You and your attendees must carefully read the information in this email. If there is anything you do not understand relating to this information, please contact us by emailing events@rivercottage.net or by contacting us using the contact details on the Contact Us page.

13.5. We reserve the right to refuse you entry to an event or cookery course. By agreeing to these Terms and Conditions you are aware that:

  • Age restrictions may apply for certain events and cookery courses. Please check the Product description for the event or course carefully before ordering.
  • Children under 16 years of age are the responsibility of their parent or carer and must be supervised at all times.
  • Park Farm is a working farm and cannot accept responsibility for everyday risks and hazards including electric fences; uneven paths and farm tracks; animal behaviour or deep water
  • Cars parked are entirely at the owner’s risk. No responsibility can be accepted for loss of property or damage to vehicles whilst on site.
  • Dogs are not allowed on site.
  • River Cottage Ltd will not be liable for any failure to provide the services contracted in the following circumstances: Industrial action by employees; Industrial action by staff or a major supplier; Fire, lightning, aircraft impact, explosion, riot and civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquakes and impact, terrorism; Postal bookings which do not reach River Cottage; Breakdown of plant or any failure to supply to site of gas, electricity, water services etc.; Any other circumstances beyond reasonable control of River Cottage.

13.6. We will be entitled to require you to leave an event or cookery course if in our reasonable opinion you behave in an unacceptable manner or are under the influence of drugs or alcohol.

13.7. We offer events and cookery courses to suit a variety of dietary requirements and these are specified on the Site. Please review these events and courses carefully to ensure they suit your and your attendees’ dietary needs because by booking on to a particular course, you are confirming that it will indeed suit your and your attendees’ dietary requirements. If you are unsure of whether a course is suited to your dietary needs, please contact us by emailing us at events@rivercottage.net or by using the contact details on the Contact Us page before you book.

13.8. Except in limited circumstance as set out in our Cancellation policy, places for events and cookery courses that you order from us are non-transferable and non-resalable. In particular, we will not admit anyone who has purchased a place for our events or cookery courses from any source other than the Site. Any resale or attempt to resell a place will result in your order(s) for the places being cancelled without prior notification.

13.9. We may cancel any event or cookery course due to events or circumstances outside our reasonable control in accordance with paragraph 20.4. Although it is rare for us to do so, we may also reschedule any event or cookery course at any time. We may also change the location or content of any cookery course or event and/or substitute the teacher(s) for a course for another at any time. If we do cancel, reschedule or make any changes as described in this paragraph, we will notify you by telephone or by email and will endeavour to do so as soon as possible after making those changes.

13.10. We will refund you the price of an event or cookery course you have ordered or, if applicable, a part of it if:

  • we cancel all or part of the event or cookery course in accordance with paragraph 13.9 or, because the change to content of the event or cookery course means that we are no longer able to accommodate your or your attendees’ dietary requirements; or
  • you have informed us at the time of booking of your or your attendees’ special dietary requirements, but we have not notified you that the course you would like to book, is not actually suited to your and/or your attendees’ dietary requirements;
  • we reschedule or relocate all or part of the event or cookery course and any member of your party is unable to attend as a result of the rescheduling or relocation of the event or course.

13.11. We will not reimburse you for any travel or accommodation costs relating to a cancelled or rescheduled event or cookery course.

13.12. If you receive a place for an event or cookery course as a gift, all the provisions set out this paragraph 13 will apply.

13.13. Please see our Cancellation policy for the terms and conditions relating to your cancellation of orders for events and cookery courses.

13.14 You and other attendees for whom you have ordered will be provided with our health and safety rules and other information by email before the event or cookery course. You and your attendees must carefully read the information in this email. If there is anything you do not understand relating to this information, please contact us by emailing events@rivercottage.net or by contacting us using the contact details on the Contact Us page.

13.15. Nothing in this paragraph 13 affects your statutory rights. Please see further paragraph 20.3 regarding your rights as a consumer.

14. River Cottage membership

14.1. You can place an order for one year’s membership to River Cottage via the Site. Please note that membership does not automatically renew. Please see the Membership product page for full details regarding the benefits of paid membership.

14.2. Your membership will be valid for one (1) year starting on the date you receive your Confirmation Email. Please see our Cancellation policy for the terms and conditions relating to your cancellation of your membership.

15. Gift vouchers

15.1. Gift vouchers available for order on this Site can be purchased in printed form or as an electronic code which we send to the email address you specify. You will be presented with these options at the time you order your gift voucher. A paper copy of your voucher will be posted to your specified delivery address within three days of your order. Electronic codes are usually sent within twenty four (24) hours of your order. If you have not received your email gift voucher or code within the applicable period, please contact us at events@rivercottage.net.

15.2. A gift voucher can be redeemed online during the check-out process by entering the unique code which appears on your printed voucher or, if you’ve received your gift voucher, in the email with your voucher code that we send to you.

15.3. Gift vouchers are valid for a period of twelve (12) months from date of purchase. Any remaining balance on a gift voucher may no longer be used on expiry of the validity period.

15.4. If any item purchased with a gift voucher is subsequently refunded or exchanged for an item of a lower price, the refunded amount will be credited to the gift voucher.

15.5. Electronic and paper gift vouchers are also redeemable at River Cottage Canteens. Gift vouchers must be presented to the Canteen at the time of purchase (in the case of electronic vouchers, please print the email we send to you containing the gift voucher code that you would like to redeem).

15.6. Gift vouchers cannot be exchanged for cash and are non-refundable. Without our express written permission, we do not permit you or any third party to sell or trade gift vouchers.

16. Promotions

16.1. From time to time, we may make promotional codes available (“Promotional Codes”) that can be redeemed online during the check-out process by entering the code into the relevant box. We may make these codes available via the Site, by email or through a third party.

16.2. The availability and use of Promotional Codes may also be subject to additional terms and conditions which we will make available to you at the time of the promotion.

16.3. Such terms may include restrictions such as minimum order amounts and may only apply in relation to specific Products or categories of Products.

16.4. Details of the validity period of a Promotional Code will be made available at the time of its issue.

16.5. Promotional Codes cannot be exchanged for cash. We do not permit the sale, trade or purchase of Promotional Codes in any way. This also applies to Promotional Codes published by third parties.

16.6. Promotional Codes cannot be used in conjunction with each other nor any other special offers or discounts including membership saving.

16.7 Occasionally we may reduce the price of an event on the website. Membership saving will not apply to discounted tickets.

January Sale 2017

Up to 35% off selected courses and dining experiences. The sale starts at 12.01am on 1 January and expires at midnight on 31 January 2016. Offer is subject to availability and we reserve the right to remove either select events or specific event dates from the offer at any time.This promotion is not to be used in conjunction with any other offer. Offer tickets cannot be transferred, if you wish to transfer, the difference to make up the price to the full RRP will be applied, aside from this, normal cancellation and booking conditions apply.

Exmouth Holiday Guide Promotion

This can be redeemed against cookery courses which are priced on the River Cottage website at £195 or more.

Promotion is valid until 31 March 2016  and is for courses which take place before 31 March 2017.

.All dining experiences are excluded from this promotion.

This offer is subject to availability and is not to be used in conjunction with any other promotion.

All other clauses as stated in these Terms and Conditions apply. To view our Cancellation Policy regarding transfers click here.

Countryfile Magazine reader offer

This can be used to book any foraging course which takes place before 31 December 2016 at River Cottage HQ.

Enjoy 25% off Hedgerow Foraging, Seashore Foraging and Mushroom Foraging.

Promotion applies to all new bookings and cannot be used in conjunction with any other offer.

Helpful Holiday Magazine offer

The Helpful Holiday’s magazine promotional code is for 25% off all full price cookery courses at River Cottage HQ which are priced on the River Cottage website at £195 or more.

Promotion is valid until 31 December 2016

All dining experiences are excluded from this promotion.

This offer is subject to availability and is not to be used in conjunction with any other promotion.

17. Links

Links on this Site

17.1. You acknowledge that the Site may include links to third party websites. We do not review these third party websites nor have any control over them and we are not responsible for these websites or their content or availability. There may be third party content embedded in the Site which may be subject to its own terms of use. Please read those terms before using such embedded content.

17.2. We do not therefore endorse or make any representations about them, or any content found there, or any results that may be obtained from using them.

17.3. If you decide to access any of these third party websites, you do so entirely at your own risk.

17.4. If you use a linked site, any personal information you give them will be dealt with in line with their privacy policy, not ours, so please ensure that you read their privacy policy before you provide any personal information.

Linking to this Site

17.5. You may link to pages on the Site, provided that:

17.5.1. the Site is not loaded into frames on your website, unless we otherwise expressly agree; and

17.5.2. your site or service does not misrepresent its relationship with us or present false information about us.

17.6. We reserve the right to withdraw linking permission at any time without prior notice.

18. Intellectual property

18.1. You acknowledge that all copyright, trade marks, database right and all other intellectual property rights in the Site and in the content made available via the Site, shall at all times remain vested in us or our licensors. For further information on how you are permitted to use any content that you access from or via the Site, please see paragraph 6, Our Content.

18.2. ‘River Cottage’, ‘River Cottage Food Tube’, ‘rivercottage.net’ and their respective logos are trade marks owned by us or our licensors. No permission is given in respect of the use of these marks or any other trade marks that appear on the Site and any such use may constitute an infringement of the holder’s rights.

19. Third party software

19.1. You acknowledge that you may need to download and activate certain software in order to use certain content provided on the Site. This software will be clearly identified on our site.

19.2. In order to use such third party software or technology you will have to explicitly accept the terms of a license agreement with that third party. You acknowledge that we have no responsibility or control over such third party software.

20. Exclusions and limitations of liability

20.1. We promise that we will operate the Site with reasonable skill and care and that we will use our reasonable endeavours to correct any faults of which we are aware. To the fullest extent permissible under applicable law, we disclaim any and all other promises, warranties, conditions, or representations relating to the Site and its content, whether express, implied, oral or written. In particular, subject to paragraph 20.2:

By using the Site you acknowledge and accept the inherent risks, characteristics and limitations of the internet, particularly in terms of technical performance of the Site, response times to view, verify or transfer information; and the risks inherent in all third party links, connections and transfers via the internet. Accordingly:

  • We do not make any promises about the availability or accessibility of the Site or promise that your access to the Site, the content on it or the services we provide will be delivered uninterrupted, timely or error-free; and
  • We make no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation including transmission arising from your download of any content, software you use to download the content, the Site or the server(s) that make it available. In this respect you agree that it is your responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Any content downloaded or otherwise obtained through the use of the Site is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.

20.2. There are certain liabilities which we cannot exclude by law and nothing in these Terms excludes or limits our liability for the following:

  • Death or personal injury caused by our negligence, fraud or fraudulent misrepresentation; or
  • Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

20.3. You have certain rights as a consumer, including legal rights relating to products that are faulty or not as described. Nothing in these Terms will reduce these legal rights. For further information about your legal rights, please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

20.4. We will not be responsible or liable:

  • For any losses related to any business of yours including but not limited to lost data, profits, revenue, business, opportunity, goodwill, reputation or business interruption; or
  • If we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control. In such circumstances including, but not limited to, fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, our inability or delay in performing our obligations will not be deemed to be in breach of contract.

20.5. Subject to paragraph 20.2, if either we or you fail to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms. Losses are foreseeable where they were contemplated by you and us at the time we accept an order that you have placed or, in all other circumstances, at the time you accept these Terms.

21. Compensation

21.1. You agree to only use the Site in accordance with these Terms. You agree that you will compensate us (and our employees, officers, agents and suppliers) in full for any damages, losses, costs and expenses, including reasonable legal fees we and/or they incur arising from a claim by a third party that results from:

21.1.1. any breach by you of these Terms;

21.1.2. any actions you take which disrupt access to or the functioning of the Site; or

21.1.3. the use of your account by any person other than you with your knowledge or due to your negligence.

22. Changes to these terms

22.1. We may change these Terms from time to time. Any changes will take effect seven (7) days after the date of our email to you notifying you of a change or the date on which we post the modified terms on the Site, whichever is the earlier. Your continued use of the Site after these Terms have been changed will be treated as acceptance by you of the updated or amended terms. If you do not agree to the changes, you must cease using the Site.

22.2. Any changes made to these Terms shall not apply to the terms of any contracts that have been made between us prior to the date of change. Accordingly, any contract for the purchase of Products shall be made under and incorporate these Terms in force at the time you accepted them.

23. Complaints and requests for further information

23.1. If you have any complaints or wish to request further information about the Site, please contact us via email at events@rivercottage.net or by post at 44 – 46 Old Steine, Brighton, East Sussex, BN1 1NH and we will try to resolve them.

23.2. If you have any complaints about any River Cottage events or products please email us at events@rivercottage.net.

23.3. Content hosted on third party websites accessible from this Site is the responsibility of those websites, and not our responsibility. If you are the copyright owner of content hosted on a third party website, and you have not authorised the use of your content, please contact the administrator of the hosting website directly to have the content removed.

24. Written communications

24.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using this Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. Nothing in this paragraph 24 affects your statutory rights. Please see further paragraph 20.3 regarding your rights as a consumer.

24.2. OTHER IMPORTANT TERMS

Severability

24.3. If any part of these Terms is found to be unenforceable as a matter of law, all other parts of these Terms shall not be affected and shall remain in force.

Reliance on these Terms

24.4. We intend to rely on these written Terms and any document expressly referred to in them in relation to the subject matter of any contract between us. We and you will be legally bound by these Terms.

References to “including” and other similar expressions

24.5 In these Terms, words that appear after the expressions “include”, “including”, “other”, “for example”, “such as” or “in particular” (or any similar expressions) will not limit the meaning of the words appearing before such expressions.

Assignment

24.6. This agreement is personal to you. You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

Waiver

24.7. If you breach these Terms and we choose to ignore your breach, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the terms again.

Exclusion of third party rights

24.8. These Terms do not create any right enforceable by any person who is not a party to them.

Language

24.9. These Terms may be presented to you in more than one language. However, the English language version of these Terms shall prevail. Any contracts made between us under these Terms will be concluded in English.

25. Governing law and jurisdiction

25.1. These Terms and any disputes or claims between us arising out of or in connection with any contract made in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with English law and shall be subject to the non-exclusive jurisdiction of the courts of England. Nothing in this paragraph shall deprive consumers of the right to bring or defend proceedings in their home state nor of the protection afforded to them by the mandatory rules of law on the country in which they live.

26. Company information and contact us

The Site is a provided by River Cottage Limited, a company incorporated in England, whose registered office address is:

River Cottage Limited, 44 – 46 Old Steine, Brighton, East Sussex, BN1 1NH

RCL’s registered company number is 04821666 and VAT registration number is 892208315. Please note that the above address is our legal address. Please use the following address for general correspondence:

River Cottage Limited, Park Farm, Trinity Hill Road, Axminster, Devon, EX13 8TB

You can find a detailed list of contact telephone numbers and email addresses for our departments and the River Cottage Canteens on the Contact Us page.